Terms & Conditions

Terms & Conditions

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and  you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment, Paypal and Amazon payments.

You may send your credit card information via the phone on 01422 375940

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable

 

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

 

Guarantee

We guarantee your satisfaction.

 

Shipping + Handling

All items are free delivery in the UK mainland. For shipping abroad please call 01422 375940 or send an email sales@hollywoodmirrors.co.uk for a shipping quote or you can add an item to the basket and select your country at the checkout it will automatically calculate the shipping for you.

 

Reaching Us

If you need to reach us, please email us to sales@hollywoodmirrors.co.uk, alternatively, you can call on 01422 375940 or write to us at Hollywood Mirrors, Unit 6, wellington Mills, Quebec Street, Halifax HX5 9AS

 

Delivery Schedule

Sometimes we have the item(s) in stock for rapid delivery otherwise we will order the item(s) from our suppliers. Delivery time will vary and the quoted delivery times on this site are only estimates. If there's more than one item in the order Hollywood Mirrors shall hold the order until it is complete and then arrange delivery.

Arrange Delivery

Once the item(s) are ready Hollywood Mirrors or its carriers shall contact you by telephone or post to arrange a date and time for delivery.

Delivery

Delivery will be undertaken by either Hollywood Mirrors staff themselves or one of its carrier companies. Larger items will be moved into a selected room of your house. You will then be required to sign for the delivery and condition of the item(s). Any damages must be reported to Hollywood Mirrors within 24 hours of signing or receiving the product. It is important that once the goods have been delivered that you open the package and throughly check that the item is in perfect condition.

 

Backorders

If your item is not in stock, it will go on back order. You will always be emailed with the option to cancel your order if you would rather not wait.

 

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

Cancellation

Customers needing to cancel an order should do so via email sales@hollywoodmirrors.co.uk

Orders cancelled prior to dispatch will be refunded in full*. Orders cancelled after dispatch will need to be returned to Hollywood Mirrors in 'as new' condition at the customers expense". The value of the order, excluding the initial shipping cost, will be refunded to the card from which payment was originally made.

 

Returns & Exchanges:

Unspoiled goods may be exchanged or refunded if returned (at customers expense) within 14 working days of receiving the order along with proof of purchase. Soiled goods will not be considered for exchange or refund. This does not affect your statutory rights. Please ensure that all goods are thoroughly checked before a signature is given. Please notify Hollywood Mirrors of any goods that have been damaged in transit, within 24 hours of receipt by email at sales@hollywoodmirrors.co.uk with photos of the damage and the packaging or no exchange will be considered. Please dispatch goods by traceable post, including proof of purchase and reason for exchange or refund. Hollywood Mirrors will not be responsible for returned goods that are lost in transit.

Please note, goods will only be considered for exchange or refund if they are clean and dry and in 'as new' condition with original packaging,

On receipt of your returned items, we will make a refund to the value of the goods. We do not normally refund the cost of your return postage unless the goods were supplied to you faulty or incorrectly due to an error on our part.

We can only make refunds to the original payment card charged. We aim to action all refunds within 2 working days from receipt of the returned good. Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.

RETURN INSTRUCTIONS

Your Name
Item
Order Number
Reason for Return
Exchange or Refund
Contact Phone Number
Which website

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future

 Warranty

All our LED mains powered Mirrors come with a ten year parts only warranty from the date of invoice. You invoice should be retained as this is your proof of purchase and warranty commencement date.

The above warranty is given for the benefit of the original purchasing Customer only and is not transferable or assignable by the Customer to any third party.

The above warranty shall not apply in respect of:

      • any defect arising from fair wear and tear, wilful damage; negligence; failure to follow the Company's instructions (whether oral or in writing); alteration or modification of the goods; premature failure caused by poor cleaning and/or maintenance; damage caused during return transit to the Company; incorrect repair of the Goods.
      • of electrical or electronic components: damage caused by exposure to high voltages; static damage; damage caused by mishandling components; repairs made by an unqualified person.
      • goods which have been continued to be used by the Customer after any failure or defects of the Goods first became apparent
      • any failure or defect of the Goods which was apparent upon receipt of by the Customer which has not been notified to the Company in accordance with Section (20)
      • surface corrosion is covered for 2 years from the date of invoice on mild steel products, and perforation warranty for 5 years from date of invoice.
        • Hollywood range LED bulbs  are covered for 2 years from the date of delivery of your Mirror.
      • any direct or indirect consequential liability, (whether for loss of profit, goodwill, business revenue or otherwise) loss, injury or damage (other than death or personal injury) arising through any such failure or defect.
    • If the Customer has a warrantable problem with the Goods they should contact Hollywood mirrors.

Warranty claim procedure

We will endeavour to identify which component(s) need replacing and if available in stock we will send replacement(s) free of charge on a next working day delivery. We recommend that a fully qualified electrician fits all electrical or electronic parts however, any incurred costs will be at the Customers expense.

The installation of the product and the fitting of any replacement parts by a non-qualified person are totally at the Customer's discretion and Hollywood Mirrors is not liable for person injuries caused as a result.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.#

 

 You can now recycle your old electricals with us.

 

If you’re buying a new electrical item, we will recycle your old one for free

 

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

 


We can help
We are pleased to offer our customers the chance to recycle their old electrical items. 

Please return your unwanted recyclable electricals at your own cost to the address below

Hollywood Mirrors

Unit 6 Wellington Mills

Quebec Street

Elland

West Yorkshire

HX5 9AS

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

 

 

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.  

 

Our Contact details: 

Hollywood Mirrors
Unit 6 Wellington Mills
Quebec Street
Halifax
HX5 9AS

United Kingdom

Phone: 01422 375940
Email: sales@hollywoodmirrors.co.uk