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Terms & Conditions, Privacy Policy

Terms & Conditions

Making a Purchase

Making a purchase on our store could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and  you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment, Paypal and Amazon payments.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable

 Paying with Klarna

In cooperation with KlarnaBank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: · Pay later. · Slice It. Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement

 

Disclosure:

Want Gifts LTD is not a lender and acts only as an introducer. Please spend responsibly. Missed payments may affect your ability to use Klarna in the future. Klarna’s [Pay in 3 instalments] [and] [Pay in 30 days] credit agreement[s] are not regulated by the FCA. Applicants must be 18+, UK residents only. No interest, no fees. T&Cs apply. klarna.com/uk/terms-and-conditions"The credit product is

provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and
over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and
Pay in 3 instalments are not regulated by the FCA.

Risk warning:
" Please spend responsibly. Borrowing more than you can afford could seriously affect your
financial status. Make sure you can afford to make your monthly repayments on time."

More information can be found here:

 https://www.klarna.com/uk/terms-and-conditions/

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

 

Shipping + Handling

All items are free delivery in the UK mainland. Shipping to Northern Ireland and the rest of Ireland will be calculated in the checkout. Unfortunately we are unable to offer international shipping on our mirrors due to fragility.

 

Reaching Us

If you need to reach us, please email us to sales@hollywoodmirrors.co.uk, alternatively write to us at;

Hollywood Mirrors/Want Gifts Ltd

Unit 2 Atlas Mill

Atlas Mill Road

Brighouse

HD6 1ES

 

Delivery Schedule

We do keep stock of all of our mirrors however the large keira mariah  mirror is shipped with a courier that specialise in the handling of fragile and heavy goods. With this being the largest mirror we sell delivery can take between 3-7 days. All of our other mirrors are sent with DPD on a next day delivery if ordered before 2pm.

Arrange Delivery

Once the item(s) are ready Hollywood Mirrors or its carriers shall contact you by telephone or post to arrange a date and time for delivery.

Delivery

Delivery will be undertaken by either Hollywood Mirrors staff themselves or one of its carrier companies. You will then be required to sign for the delivery and condition of the item(s). Any damages must be reported to Hollywood Mirrors within 24 hours of signing or receiving the product. It is important that once the goods have been delivered that you open the package and thoroughly check that the item is in perfect condition. We always advise customers to keep their mirror packaging as well as if you need to make a warranty claim or require to return your item you will not be able to without the original packaging.

 

Backorders

If your item is not in stock, it will go on back order. You will always be emailed with the option to cancel your order if you would rather not wait.

Cancellation

Customers needing to cancel an order should do so via email sales@hollywoodmirrors.co.uk

Orders cancelled prior to dispatch will be refunded in full*. Orders cancelled after dispatch will need to be returned to Hollywood Mirrors in 'as new' condition at the customers expense". The value of the order, excluding the initial shipping cost, will be refunded to the card from which payment was originally made.

 

Returns & Exchanges:

Please see return instructions in the link below

Your rights to return goods are protected under the EU Distance Selling Directive.

Please ensure that all your packaging from the original delivery is kept as you will need this to be able to return your item or if a warranty claim is made you will need the packaging to return the item. Unspoiled goods may be refunded if returned (at customers expense) within 60 days of receiving the order along with proof of purchase. Soiled goods will not be considered for refund. This does not affect your statutory rights. Please ensure that all goods are thoroughly checked before a signature is given. Please notify Hollywood Mirrors of any goods that have been damaged in transit, within 24 hours of receipt by email at sales@hollywoodmirrors.co.uk with photos of the damage and the packaging or no exchange will be considered. Please dispatch goods by traceable post, including proof of purchase and reason for exchange or refund. Hollywood Mirrors will not be responsible for returned goods that are lost or damaged in transit.

Please note, goods will only be considered for exchange or refund if they are clean and dry and in 'as new' condition with original packaging,

On receipt of your returned items, we will make a refund to the value of the goods. We do not normally refund the cost of your return postage unless the goods were supplied to you faulty or incorrectly due to an error on our part.

We can only make refunds to the original payment card charged. We aim to action all refunds within 2 working days from receipt of the returned good. Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.

RETURN INSTRUCTIONS

Your Name
Item
Order Number
Reason for Return
Exchange or Refund
Contact Phone Number
Which website

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future

Paying with Klarna



Warranty

All our LED mains powered Mirrors with non replaceable bulbs come with a one year parts only warranty from the date of invoice. Your invoice should be retained as this is your proof of purchase and warranty commencement date.

The above warranty is given for the benefit of the original purchasing Customer only and is not transferable or assignable by the Customer to any third party.

The above warranty shall not apply in respect of:

      • any defect arising from fair wear and tear, wilful damage; negligence; failure to follow the Company's instructions (whether oral or in writing); alteration or modification of the goods; premature failure caused by poor cleaning and/or maintenance; damage caused during return transit to the Company; incorrect repair of the Goods.
      • of electrical or electronic components: damage caused by exposure to high voltages; static damage; damage caused by mishandling components; repairs made by an unqualified person.
      • goods which have been continued to be used by the Customer after any failure or defects of the Goods first became apparent
      • any failure or defect of the Goods which was apparent upon receipt of by the Customer which has not been notified to the Company in accordance with Section (20)
      • Mirrors with replaceable bulbs are covered for 2 years on electrics from the date of delivery of your Mirror. Mirrors with non replaceable bulbs are covered for 1 year on electrics 
      • any direct or indirect consequential liability, (whether for loss of profit, goodwill, business revenue or otherwise) loss, injury or damage (other than death or personal injury) arising through any such failure or defect
      • If the Customer has a warrantable problem with the Goods they should contact Hollywood mirrors.

Warranty claim procedure

We will endeavour to identify which component(s) need replacing and if available in stock we will send replacement(s) free of charge on a next working day delivery. We recommend that a fully qualified electrician fits all electrical or electronic parts however, any incurred costs will be at the Customers expense.

The installation of the product and the fitting of any replacement parts by a non-qualified person are totally at the Customer's discretion and Hollywood Mirrors is not liable for person injuries caused as a result.

All our mains installed hard wired should be installed by a qualified electrician.

 

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.  

Our Contact details: 

Want Gifts Ltd
Unit 2 Atlas Mill 

Atlas Mill Road

Brighouse

HD6 1ES

United Kingdom

 

Privacy Policy
The information we store when you place an order

Hollywood Mirrors UK ensures your details and privacy is 100% safe and undisclosed. Information we collect from ordering is your name, address, email address and telephone number to enable us to solely fulfil your order. We do not pass this information on to 3rd party’s they are just used to fulfil your order with delivery companies who will also not pass on these details.

Privacy Notice
Want Gifts LTD trading as Hollywood Mirrors gathers and processes your personal data in accordance with this privacy notice and in compliance with the relevant data protection regulation and law. This notice provides you with the necessary information regarding your rights and obligation and explains how, why and when we collect and process your personal data.

Who we are
Want Gifts LTD registered office is at Unit 2 Atlas Mills, Atlas Mills Road, Brighouse United Kingdom. We are a company registered in England and Wales under company number 9250046

What information do we collect about you?
We process your personal data to meet our legal, statutory and contractual obligations and to provide you with our products and services.

The personal data we collect is as follows:

Your on-site browsing behaviour, including the pages you have viewed, IP address and browser details etc.
Your name, email, telephone and preferences.
Your organisation details, if provided.
Your addresses, payment details and any other data you provide as required for processing your orders and returns.
Communication between us, including emails, online chat messages and telephone calls.
Gift card details.
Blog comments.
Other data entered into our site for specific purposes, for example, the creation of wish lists.
Any other data collection is detailed at the point it is collected in a separate notice.

How do we collect information about you?
We collect data from you in the following ways:

The data you enter into online forms on our websites.
Your browsing behaviour on our websites.
When you contact us, for example over email, telephone or online chat.
How will we use the information about you?
Our processing activities are:

Tracking and analysing your browsing behaviour on our website for our own performance purposes.
Sharing your onsite behaviour with third parties for marketing purposes.
Fulfilling your orders, including placing them, taking payment, dispatching them and dealing with any returns.
Responding to customer services requests via chat, email, telephone etc.
Analysis of data for reporting, forecasting and site performance.
Analysis of data for marketing purposes, including profiling. This may involve combining your data with that from third parties, such as Mosaic profiling data.
Sharing and disclosing your personal data
We do not share or disclose any of your personal data to third parties without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Onsite browsing and marketing controllers
As is normal for the e-commerce industry, we share your browsing data with some third-party marketing organisations, primarily through Javascript tracking code. Those organisations become the controllers of that data, so if you opt-out of any further tracking on our site you would need to contact those organisations directly to exercise your other data rights. These data transfers are in Amara’s legitimate interest.

Shoelace
Shoelace power some of our display remarketing programmes. They track your browsing behaviour across multiple websites and build a profile of your interests. This allows Amara to show you relevant adverts on other websites.

Facebook
We use Facebook to advertise to you on their platform.

Google Adwords
We run advertising campaigns via the Google platform.

Refersion & Clixgalore
Refersion & Clixgalore power many of our affiliate campaigns.

Pinterest
We advertise on Pinterest.

Sales Rocket

Shows what customers have recently purchased.

Privy - Exit Intent Pop Up

Bing Ads and Bing Shopping

We run advertising campaigns on the Bing search engine



Order fulfilment controllers

We share your personal data with some other organisations as part of the order fulfilment process. This data processing is part of your contract with us when you place an order.

These companies are joint controllers with Want Gifts of your customer data, so you will need to contact them directly to exercise your data rights. Our order fulfilment partners are:

Apple Pay provide us with payment processing and fraud analysis.
DHL provide us with courier services.
DPD provide us with courier services.
Parcelforce provide us with courier services
PayPal provide us with payment processing and fraud analysis.
No Fraud - Payment processing and Fraud analysis
Other controllers
Feefo
Feefo provides review and market research services. When placing an order, we may send your details to Feefo, who will then email you to request a review of our products. This transfer is done in Amara’s legitimate interest to perform market research about our products and services.

You will need to contact Feefo directly to exercise your data rights, as they are acting as a data controller and we do not control how they process your data.

Our data processors
We engage the following organisations which we use as processors of your data. All processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.



Brightpearl

MailChimp

Shopify

Stripe





We will only send you email marketing communications if you have opted in to receive them. You have the right to opt-out at any time, please see the footer of the emails for details.

You may opt out of other marketing communications via post, telephone or SMS, from the [My Account] area.

How long will we keep your data for?
The data you can manage from your my account area will be stored until you remove it, for example your wish lists and saved addresses.

Data about your orders and communications with us will be held indefinitely as we need a legal record of these.

Website behavioural data will be kept for up to 38 months, after which time we aim to store the only store aggregated, non-personal data.

You may also delete your account which removes most of the data we hold about you - see the “Right to erasure” section for more details.

Securing your data
We take your privacy and data security seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

Your rights
You have many rights to the use of your personal data. We are implementing them in the following ways:

Right to be informed
Your right to be informed about how we use personal data is contained within this notice, including:

The purposes for which we process your data.
The categories of personal data we hold about you.
The recipients to whom your personal data has/will be disclosed.
How long we intend to store your personal data for.
If we did not collect the data directly from you, information about its source.
Right of access
You have the right to request the personal data which we hold about you. We have implemented a process within my account area which allows you to request access.

If you have placed orders as a guest only, you must create an account for us to be able to verify your identity before we can process your request.

Right to rectification
You are able to rectify most data from within your my contact area. If there is any other data which you want to be rectified, please contact customer services.

Right to erasure
You have the right to request that we delete the personal data we hold about you. We have implemented a process within my account area which allows you to delete your account and most of the associated data.

There is some data which we do not delete:

Your name and email, which we use to store the deletion request.
Your order data, which we require for reporting and tax purposes. However, we will stop using your personal data for marketing profiling.
Your communications with us.
If you have placed orders as a guest only, you must create an account for us to be able to verify your identity before we can process your request.

Right to restrict processing
You have the right to restrict our data processing, which you may do in two places:

My account, if you have an account.
If the processing is done by a different data controller, you will need to contact them directly.

Right to data portability
You may download the data we hold about you in my account area. We have not implemented any specific data portability initiatives, as we do not believe there are any standard approaches in the e-commerce sector. We will implement more data portability initiatives if this changes in the future.

Right to object
You have the right to object to our data processing, to do this, please contact customer services.

Translated privacy notices
The non-English translations of this notice are for convenience only, in the event of conflict or ambiguity the English version is authoritative.

Changes to our privacy notice
Any changes to this notice will be posted onto this page. If the changes are significant we may display a notice or seek your consent.

How to contact us or lodge a complaint
You may contact customer services to lodge a complaint.

The Info we do not collect or that is visible when you place your order

We do not store or collect your credit card information or bank details or any financial information on the site these are encrypted by our 1005 safe and secure checkout system and payment provider Shopify / Stripe. We also have a Versign SSL certificate and you will see the padlock in the address bar when you checkout to show the site is 100% safe.



Signing Up to our Newsletter

If you signup to our newsletter Hollywood Mirrors will only contact you solely with the latest news, promotions and events, you can unsubscribe to this at any time. Your name and email address when signing up will not be passed to any 3rd party’s. The newsletter will give you deals on the best illuminated mirrors



Remarketing

We use Google AdWords Remarketing to advertise Hollywood Mirrors across the Internet, in particular on the Google Display Network.

AdWords remarketing will display ads to you based on what parts of the Hollywood Mirrors website you have viewed by placing a cookie on your web browser.

This cookie does not in any way identify you or give access to your computer or mobile device.

The cookie is used to indicate to other websites that “This person visited a particular page, so show them ads relating to that page.”

Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from Hollywood Mirrors you can opt out in several ways:
1. Opt out of Google’s use of cookies by visiting Google’s Ads Settings.
2. Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Borrow the policy above if you like (I cobbled it together from several sources) but be aware that there is no one-size-fits-all privacy policy. There are some good resources on the topic here, here and here.

Your Details are 100% safe

Hollywood Mirrors are fully compliant with the EU trading standards, PPI compliant and also the EU cookie law, when it comes to keeping customer details private and safe.





Please enable cookies in your web browser to continue.
What are Cookies?
Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Enabling Cookies
Internet Explorer 6.x
Mozilla/Firefox
Opera 7.x
Internet Explorer 7.x
Start Internet Explorer

Under the Tools menu, click Internet Options



Click the Privacy tab



Click the Advanced button



Put a check mark in the box for Override Automatic Cookie Handling, put another check mark in the Always accept session cookies box



Click OK



Click OK



Restart Internet Explore

Back to Top

Internet Explorer 6.x
Select Internet Options from the Tools menu



Click on the Privacy tab

Click the Default button (or manually slide the bar down to Medium) under Settings. Click OK



Back to Top

Mozilla/Firefox
Click on the Tools-menu in Mozilla

Click on the Options... item in the menu - a new window open

Click on the Privacy selection in the left part of the window. (See image below)



Expand the Cookies section

Check the Enable cookies and Accept cookies normally checkboxes

Save changes by clicking Ok.

Back to Top

Opera 7.x
Click on the Tools menu in Opera

Click on the Preferences... item in the menu - a new window open

Click on the Privacy selection near the bottom left of the window. (See image below)



The Enable cookies checkbox must be checked, and Accept all cookies should be selected in the "Normal cookies" drop-down

Save changes by clicking Ok



Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.



General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.




Email: sales@hollywoodmirrors.co.uk

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